Privacy Policy & Terms of Use

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Effective Date: 02/01/2026
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HomePilot Group, LLC, including its current and futuredoing-business-as names and affiliated service brands such as “HomePilot,”“Dallas Lawn King,” “OneNeighbor,” “Dooty Scoopers,” “NoSquitos,” and relatedservice entities (collectively referred to as “HomePilot,” “we,” “our,” or“us”)

By accessing ourwebsite, submitting a form, using our customer portal, or engaging ourservices, you agree to the terms outlined below.

1. Privacy Policy

Information We Collect

Personal Information

We may collect thefollowing personal information:

Name
Service address
Billing address
Email address
Phone number
Property details
Service history
Communication preferences
SMS opt-in consent records (including date, time, method of consent, and IP address where applicable)

Payment Information

Payments are processed securely through Stripe, our third-party payment processor.

When you enter payment information:

Data is encrypted in transit and at rest.
Payment details are transmitted directly to Stripe.
HomePilot does not store or retain full credit card or bank account information.
Stripe manages payment data in accordance with PCI-DSS standards.

For more information: https://stripe.com/privacy
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Communication Data

We may collect and retain records of:

SMS messages
Emails
Appointment confirmations
Service communications
Customer support interactions

Website & Technical Data

We may collect:

IP address
Browser and device information
Pages visited
Cookies and analytics data

How We Use Personal Information

We use collected information to:

Provide estimates and schedule services
Perform contracted services
Process payments
Provide access to the customer portal
Send service confirmations and reminders
Send billing notifications
Provide customer support
Send marketing communications (if you opt in)
Improve operations and website functionality
Comply with legal and regulatory obligations

SMS Communications& Consent

By providing yourphone number and affirmatively opting in via a website form or other method,you consent to receive SMS messages from HomePilot.

These messages may include:

Appointment reminders
Service confirmations
Service updates
Billing notifications
Account alerts
Customer care communications
Marketing messages (only if separately opted in)

Message frequency may vary.

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Message and data rates may apply.

You may opt out at anytime by replying STOP to any SMS message.
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For assistance, contact Homepilot at hello@homepilotco.com
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https://homepilotco.com
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SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not sell ortransfer SMS opt-in data.

Customer Portal & Online Billing

Our portal allows clients to:

View invoices
Store payment methods
Make payments
Update account information

All paymentinformation is encrypted and processed securely through Stripe. HomePilot doesnot have access to stored payment credentials.
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Data Sharing

We do not sell personal information.

We may share information:

With affiliated HomePilot service brands
With subcontractors performing services
With service providers assisting in operations (CRM, scheduling, payment processors, hosting, analytics, messaging platforms)
When required by law or legal process

Service providers may access data only as necessary to perform services on our behalf.
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Texas Consumer Privacy Rights

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents may request to:

Confirm whether we process their personal data
Access personal data
Correct inaccuracies
Request deletion (subject to legal obligations)
Opt out of certain data processing practices

To submit a request: legal@homepilot.com
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Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can guarantee absolute security.

Data Retention

We retain personal information as necessary to:

Provide services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

2. Website Terms of Use

Acceptance of Terms

By accessing or using our website, customer portal, submitting a form, or using our services, youagree to these Terms. If you do not agree, do not use our website.

Permitted Use

You agree to use our website only for lawful purposes. You may not:

Attempt unauthorized access to systems
Interfere with website functionality
Engage in fraudulent activity
Misrepresent your identity

Intellectual Property

All website content including logos, branding, text, graphics, and design elements are the propertyof HomePilot Group, LLC and may not be reproduced without written permission.

Service Availability

We reserve the right to modify, suspend, or discontinue website features or services at any time without notice.

Disclaimer of Warranties

The website, customer portal, and services are provided “as is” and “as available” without warranties of any kind, express or implied.

Limitation of Liability

To the fullest extent permitted by law:

HomePilot shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from use of the website, customer portal, payment systems, messaging systems, or personal information handling.

Total cumulative liability for any claim shall not exceed the greater of:

The amount paid by you to HomePilot in the twelve (12) months preceding the claim, or
One hundred dollars ($100).

HomePilot is not responsible for the actions or security practices of third-party providers including Stripe, CRM providers, communication platforms, or hosting providers.

SMS Terms ofService

By opting into SMS messaging through a web form or other medium, you agree to receive SMS messages from HomePilot.

Message types may include:

Appointment reminders
Service confirmations
Service updates
Billing notifications
Account alerts
Customer care communications
Marketing messages (if opted in)

Message frequency may vary.
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Message and data rates may apply.

To opt out at anytime, reply STOP.
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For assistance, contact us at hello@homepilotco.com
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Dispute Resolution & Arbitration

Any dispute arising out of or relating to this Privacy Policy, these Terms, or use of our services shall be resolved exclusively through binding arbitration.

Arbitration shall occur in Collin County, Texas.
Arbitration will be conducted under the rules of the American Arbitration Association (AAA).
Disputes must be brought on an individual basis only.
Class and collective actions are waived.

Either party may seek temporary injunctive relief in a court of competent jurisdiction.

Governing Law

These Terms and this Privacy Policy are governed by the laws of the State of Texas.

Changes to This Policy

We may update this Privacy Policy & Terms of Use periodically. Updates will be posted on this page with a revised effective date.

Contact Information

HomePilot Group, LLC
Email: hello@homepilotco.com
Phone: (972) 848-6782
Website: https://homepilotco.com

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